Client: A large national retail chain with over 150 locations across the UK.

Industry: Retail

The Challenge:

The client, a national retail chain specialising in fashion and accessories, faced frequent connectivity issues across its stores. Their existing network infrastructure was outdated, resulting in unreliable Wi-Fi, frequent downtime, and slow payment processing. With a growing demand for cashless transactions and an increasing reliance on connected devices for stock management, the retailer required a reliable, scalable networking solution. They needed to ensure seamless customer experiences and streamline operational efficiency in every store.

The Solution:

Seven Stars Services designed a bespoke Wi-Fi and wired network infrastructure that was deployed across all 150 stores. After conducting a thorough assessment of the retailer’s current systems, we proposed a multi-tiered solution incorporating high-performance equipment from Meraki and Cisco.

The solution included:

• Enterprise-grade Wi-Fi for staff and customers, ensuring seamless browsing, shopping, and payment processing.
• IoT integration to support inventory management and in-store digital signage, providing real-time updates on stock levels and promotions.
• Secure Payment Processing Networks, ensuring reliable and secure transactions at every point-of-sale terminal.
• Branded Guest Wi-Fi with a custom splash page to enhance customer engagement and promote the retailer’s loyalty programme.

We also implemented a centralised management system that allowed the retailer to monitor network performance across all stores from a single dashboard, making it easy to identify and resolve issues proactively.

The Result:

• Increased Productivity: With stable and fast Wi-Fi, store operations ran more efficiently, allowing staff to focus on serving customers rather than troubleshooting network issues.
• Enhanced Customer Satisfaction: Shoppers enjoyed fast, secure Wi-Fi while in-store, leading to longer browsing times and improved overall shopping experiences.
• Reduced Downtime: By upgrading to a reliable network infrastructure, the retailer experienced a significant reduction in network downtime, leading to smoother payment transactions and operational efficiency.
• Improved Sales & Customer Engagement: The branded guest Wi-Fi, integrated with a loyalty programme, resulted in higher customer engagement and increased sign-ups.